Is anyone else having difficulty ing Discogs?

Hello Discogs Community,

I opened a ticket 243 hours ago (more than 10 days ago)
No response from Discogs at all. Not a word.

After a full week I opened a 2nd ticket saying "Discogs has not responded to my ticket after 7 days." asking them to at least clarify whether the ticket was being addressed or had been forgotten about... They closed that 2nd ticket without comment and marked it 'solved'!

The original ticket is still open, more than 10 days now. I've posted several follow-up messages on that ticket.

How can any company ignore its customers for 10 days?
Have Discogs' staff gone on strike?
Is Discogs about to file for bankruptcy?
Is my Ticket lost due to a glitch in their system?

Is Discogs going under, or is this the level of Customer they intend to provide in the future?

I am thoroughly bewildered.

Is anyone else having a similar experience?

12 days, still no response from Discogs ...
Am I the only one who is experiencing this?

No; Discogs '' has become extremely unresponsive, and even when you do get a response, it's often copy-pasted from a template that doesn't address the issue you've raised.

TheSpindle What made you think you could reach discogs?
The only and usually only employee you see here sometimes,
keep the record of adding releases and 'formats' to the database.
What the others do? With how many are they?
Does this site walk on one leg? I really have no idea.

..................

We can only speculate as discogs is rarely open about how things are (or not) running in the background.

But yes, in general, response time is quite long these days.

moonhazle
What made you think you could reach discogs?

andrenafulva
No; Discogs '' has become extremely unresponsive

DarreLP
We can only speculate as discogs is rarely open about how things are (or not) running in the background.

What are we paying them for then?

It sounds like Discogs has become a zombie-site which has abandoned its s.
The lights are on, but nobody's home - and they're still collecting fees.

[EDIT: Removed one line since Discogs did eventually respond to me after more than 13 days]

AmazingDiscoveries
If it's about what you describe on your other thread where you said were asking them for advice on how to deal ith a buyer who was claiming records you'd sent were not in the condition d, then that's not something they do.

massenmedium, if you read that thread carefully you'll see it's more involved than that - it isn't a 'grading dispute' its outright fraud. The buyer blatantly rejects Discogs grading guidelines, saying that a G+ LP shouldn't have scratches. When I sent him a refund he claimed not to have received it and demanded a 2nd refund or else he would leave negative - then he did so, to try to force me to give him not only free records but also free money! I have the Paypal receipt as proof of refund, which of course I sent to Discogs nearly two weeks ago. I will happily share all order communication and the content of the unanswered ' ticket' with anyone who asks.

If Discogs allows/s fraud and ignores its customers then they've lost my loyalty and respect.

If your ant doesn't respond for two weeks he gets fired...
If your contractor doesn't respond for two weeks he gets fired...
If a Discogs seller doesn't respond for two weeks they get they disabled...
If 'Discogs ' doesn't respond for two weeks they get... Paid???

We as a community should demand better, or take our business elsewhere.
For example: I have my complaints about eBay - but they do respond to their customers!

, the Discogs database was built by the community not by Discogs Inc.

The problem is: How do we "demand better" from a company which has no phone number, no mailing address, and no customer staff? I can think of a few ways - if other sellers are willing to me in taking action. I think it's worth fighting for only because Discogs infrastructure really does have huge potential. For the fees that we pay we should not only expect but demand a certain minimum standard of performance from the staff of Discogs Inc.

P.S: If Discogs responds appropriately I will retract my above comments. Seems unlikely after nearly two weeks!

TheSpindle
What are we paying them for then?

The opportunity to buy and sell the things we like and to keep the lights on.

I think your complaints are valid. But not much we can do to “demand” anything. We can ask. But you know feature request changes and UI updates are very few and far between around here.

And while you can certainly take your business elsewhere, that’s probably the over-arching issue—all of the online marketplace ecosystems have their fair share of costs and frustrations.

Without the forum this site would indeed feel like a zombie place, very shadowy,
like marketplace GEMM's last days. Especially if you really need them, they should
just be there and provide some service within 48h.

We can communicate or discuss well here, but proper supervision regarding database issues
and ending endless issues, or forum moderation is largely lacking, good posts get removed
bad ones keep up, all without giving a reason why. Sheer incompetence.

The 'funny' thing is, I don't even know if this is worrying, just lazy, surely not customer-oriented,
and disrespectful to the database builders, a management problem and/or money issue...
It's hopping on one leg for many years, but for how long???

Would like to hear other opinons also, but especially from Discogs itself.

moonhazle
Without the forum this site would indeed feel like a zombie place, very shadowy,
like marketplace GEMM's last days. Especially if you really need them, they should
just be there and provide some service within 48h.

My thoughts exactly! This has reminded me very much of the collapse of GEMM.
First they stopped responding to customers, then they stopped paying sellers, then they ceased to exist.

[quote=TheSpindle]moonhazle[...]Zinc Media Group LONDON OFFICE[...]

moonhazle, I appreciate the effort, but Discogs is owned by "Zink Media" not "Zinc Media".
Discogs is a DBA ("doing business as") name for Zink Media who unsurprisingly do not publish their info. There is no connection at all between Discogs and the company you mentioned above.

I remove very shortly afterwards Zinc Media (zincmedia.com) because it's not Zink Media Inc.
and I forgot my cynical smiley, discogs with a phone number in London, to nice to be true. (-:
For Europe they have an office in Amsterdam, with once 020-7732035.

This took literally about 3 seconds to find out
https://www.yelp.com/biz/discogs-beaverton-3

How nice https://discogs.mejorespelis.org Phone number (503) 245-4840

Discogs finally responded after 13 days and 9 hours!
(321 hours after the ticket was created)

Better late than never, I guess? Still an entirely unacceptable waiting period!

The agent answered some of my questions, but not all - I am awaiting a 2nd response now.

I will update this thread (and the other one) as the situation unfolds...
...Unless it takes them another 13 days to respond, in which case I'll be moving my inventory to eBay.

If anyone else is experiencing ridiculously long delays in receiving responses to Requests please do add your comments to this thread so that the community can continue to be informed about the state of Discogs .

Hi. I am also having the same issue. My was suspended and I can't get in touch with anyone. I did get an initial response saying my was compromised and to send pictures and info, which I did, but is still suspended and I have no idea why.

https://discogs.mejorespelis.org Phone number (503) 245-4840

That's great if you live in the USA...

andrenafulva
That's great if you live in the USA...

And it wasn't just a number that Discogs once publicly posted for people to ring when responding to job adverts so you'll get through to either Discogs' HR department or some outsourced HR company/agency.

Discogs don't have phone , all you will achieve is the wastage of time of someone who is not able to answer (and may not even understand) your enquiry.

If anyone thinks they'll get through to one of the people who answers SRs by calling that number they are living in cloudcuckooland.

Oh and some SRs get answers quickly, some take a while. It seems to depend on the subject.

Has anyone utilized the phone number shown in this thread or any other?

Everyman-Records
Has anyone utilized the phone number shown in this thread or any other?

That phone number is posted as a joke. Discogs does not provide any telephone whatsoever.

My own ' ticket' has been open for over 3 weeks now...
So I think its fair to say that Discogs doesn't offer any form of to their customers!

one week waiting and...nothing.

stereo_lab
one week waiting and...nothing

I expect they're not prioritising stuff they can't really do anything about.

https://discogs.mejorespelis.org/forum/thread/1005164

And the OP, other than a feeback review which is not handled by request, at least partly wants to get help with a grading dispute, which Discogs expressly won't do.

https://discogs.mejorespelis.org/forum/thread/1001246

Just in case anyone wonders why I haven't updated this thread: I'm still waiting after more than a month.

Discogs employees respond every two weeks or so, ignore some questions, give incomplete answers to others, and then immediately drop your ticket back to the bottom of the queue. Contrary to what 'massenmedium' wrote above the request is not about a grading dispute.

It is definitely fair to say that Discogs should win an award for 'slowest customer '.

At this point it is abundantly clear that Discogs does not value its customers enough to provide within any reasonable timeframe. They must have a mere handful of employees fielding hundreds of requests and aren't willing/able to hire more staff. I'm just curious to see whether they will eventually address and resolve the issue, so I am waiting patiently before sharing my final conclusions.

In the meantime I am moving higher-value merchandise to other platforms.
Until / unless the quality of Discogs' customer service improves there is no reason for us to give them our business.

I continue to suspect that this does not bode well for the future of Discogs.
If they can't afford to hire staff then something must be going wrong behind the scenes.

Very reminiscent of GEMM who first cut staff, then stopped paying sellers, then went out of business.

I stopped a repeat scammer. He then attacked my shop leaving about 15 negitive reviews . I can’t remove 4 of them over 15 days and no response. Not sold a single record since. It’s effecting me financially and mentally. They haven’t even made payment and they can leave a negitive review it’s crazy. If any one has advise please help

If Discogs can see this please please help it’s so unfair what’s happened to me . Iv stopped the guy selling the led zeppelin records multiple times and now he’s attacked my shop and Discogs won’t help. Iv stopped multiple freuds and now i can’t get any help bk

TheSpindle
Contrary to what 'massenmedium' wrote above the request is not about a grading dispute.

I said "partly" and was going by what you initially said in your first thread, or at least what I could extract as pertinent from the lengthy posts. Of course I don't know what the current issue is. As unfair or unfounded as it may seem to you, from a third party pov without access to the goods before they were sent it's a "disagreement" about grading.

I had 100% seller with glowing from customers, many of them say that the LPs they receive are in better condition than the stated grade. This is unsurprising since I have been selling LPs both online and in person for more than 25 years.

I immediately ed Discogs' customer requesting advice on how to proceed.

https://discogs.mejorespelis.org/forum/thread/1001246#10208513

I'm not happy to see how this is apparently playing out for you but obviously I don't know the full situation either.

Emmarecords
over 15 days and no response. [...] If any one has advise please help

Whatever internal collapse is occurring at Discogs Inc is only getting worse.

I initiated the ticket 41 days ago.

After 14 days Discogs responded, but they ignored some of my questions and gave incomplete answers to others. It was clear that the Discogs employee had not taken the time to carefully read what I had written. The main questions were (1) regarding a glitch in the Discogs system which generated an error message and prevented me from refunding via the order page forcing me to refund directly through Paypal, and (2) about whether or not Discogs could tell from their end whether the refund was received (buyer claims no refund received, Paypal assures me that it was received and I have the digital receipt as proof) and (3) whether or not the 'Feeback Review' team would have access the Ticket and its file attachments since the ' Review' form only allows you to write a 255 character description of the situation and does not accept file attachments (i.e. Paypal receipts, error message, and non-order page messages from the buyer).

Another 8 days later (22 days after I first ed them) Discogs responded again, and reaffirmed that they are NOT paying attention to customer inquiries. The agent told me that I couldn't refund because I had insufficient funds in my Paypal - this is not true - I perpetually maintain a Paypal balance significantly larger than the value of this order. They also said that Discogs does not know whether any refund occurred (they don't know whether they received their fee for the order? Surely that is impossible!)

I wrote back to them asking for clarification, but due to YET ANOTHER glitch in Discogs' platform the status of the ticket was stuck on "Awaiting Your Reply" instead of "Open", and didn't update until I posted a 2nd message the following day.

Has been 18 days now with no response. 41 days since my initial inquiry.

It is likely that if I had filed for a ' Review' they would have removed the by now, however, I wanted to have my questions answered FIRST since as you all know there is no appeal process for ' Reviews' - sellers only get one chance (and 255 characters with no file attachments!) to have removed.

So once again ladies and gentlemen of the forum: I believe that there is something major going on behind the scenes at Discogs Inc. For some unknown reason they are severely understaffed and unable to respond to their customers, answer direct questions, or offer any form of whatsoever.

Discogs has effectively abanoned its sellers - the glitchy platform is automated and they take no responsibility for it - there is clearly no one at the helm of this ship! Whether this situation is temporary or a sign of things to come we can only speculate.

Having been around long enough to the collapse of the GEMM marketplace I remain skeptical.

Emmarecords
If Discogs can see this please please help

If Discogs staff were reading these forums surely they would have responded by now to a full month of my alarmist posts saying "Discogs seems to be collapsing! Are they filing for bankruptcy? Are the staff on strike?" to reassure us that the situation is under control. They haven't, so either I've hit the bullseye with my guess, or (more likely) Discogs does not read their own forums.

AmazingDiscoveries
I'm not happy to see how this is apparently playing out for you but obviously I don't know the full situation either.

massenmedium, I appreciate your responses. I only meant to clarify that the Request was never about a 'grading dispute' as you stated. The buyer does NOT claim that the LPs were misgraded, he claims that "The Discogs grading system is wrong" - therefore the buyer's dispute is with Discogs, not with me. My ongoing inquiries to Discogs are about the technical glitches, about whether Discogs can confirm that they were refunded their platform fees by Paypal, and whether the ' Review' team will have access to the Request and its' file attachments. I initiated the ticket BEFORE the refund and BEFORE the negative . They didn't send me the "Discogs can not get involved in grading disputes" form letter, because that was never what I was inquiring was about.

I will update this thread when more information is available.

Nearly 6 weeks have elapsed so far. For all intents and purposes "Discogs " does not exist.

And then to get a message they have made increased investment we’re putting the prices up so we make 10% more absolute joke

After 51 days Discogs sent a reply which reads in part:

"please accept our apologies for the delay of our reply as we are currently experiencing a seasonal busy period, and our staff is working hard to try to respond to all questions."

Seasonal busy period? Are they joking?

In their response they once again ignore my clear and direct inquiries, and what little advice they gave demonstrated conclusively that they had not bothered to read the messages before responding. They told me that in the future I should either refund via the order page (I provided photos of the error message which prevented this), or refund via the original Paypal transaction (which I did, and also provided photos of).

I was also told that if I have any trouble in the future I should them first before refunding... Which is precisely what I did, and needless to say it was of no use since they take 2-3 weeks to respond. About the errors in their platform (three separate examples given and documented with file attachments) they were completely silent.

And of course as icing on the cake they marked the ticket "SOLVED".

This undoubtedly begins another 2-3 week wait until the next response.

So, again: Discogs "" is a myth, there is no such thing. Don't expect otherwise.

No phone , no email , no text , no mailing address. Nothing.

TheSpindle
In their response they once again ignore my clear and direct inquiries

These?

TheSpindle
My ongoing inquiries to Discogs are about

the technical glitches,

about whether Discogs can confirm that they were refunded their platform fees by Paypal,

and whether the ' Review' team will have access to the Request and its' file attachments.

2) I don't think that's how it works - when you refund a buyer, Discogs contributes their portion of fees & taxes to the refund. As such they should be able to see that the refund was made.

AmazingDiscoveries
I don't think that's how it works - when you refund a buyer, Discogs contributes their portion of fees & taxes to the refund. As such they should be able to see that the refund was made.

Yes, I thought so too!

However, Discogs' initial response to that was: "Our team has no access to PayPal transactions so unless the refund was issued via the order page (where it can be reflected) we cannot see refunds that have been issued separately on PayPal."

I replied: "Are you claiming that Discogs does not know whether it received fees for this order? Surely that is impossible. [...] Even if you in 'Customer ' can not see this, surely someone else at Discogs can determine whether fees were refunded! Please dig deeper on this question! See file "refundreceipt.jpg".

Which resulted in another response (3 weeks later) : "We'll be issuing a credit of the fees to your as a one time courtesy for the refund you issued." This of course avoided the question and neither confirmed nor denied Discogs knowledge of whether they were paid fees! They then sent me $4.00 USD which is the similar to the $4.00 CAD "Partner Fee" which Paypal had already subtracted when the refund was issued... The refund which Discogs supposedly can not ever occurred.

In regards to your other comments (which you have since edited out) I have been trying to not clutter this thread with irrelevant details but I have encountered and documented THREE SEPARATE glitches in the Discogs' platform while navigating this ONE transaction. If the platform is broken and interfering with with sellers' business then these absolutely are:

AmazingDiscoveries
things that need answer

and

AmazingDiscoveries
that you would need to know

I'm sure you can easily analogize this to the phone company, the bank, etc.
If their platform's glitches interfere with our business it is absolutely our business!
We have every reason to ask about it, and to expect an explanation!

Again, in the spirit of not cluttering this thread: Feel free to message me directly if you are curious and I will happily provide you with all of the details and documentation regarding the transaction, the glitches, and the horrifyingly inept 'Customer ' I've received from Discogs.

The original purpose of this thread is in its' title: "Is anyone else having difficulty ing Discogs?". I am surprised more people have not come forward to share similar experiences. I have difficulty believing that my case is an exception to an otherwise prompt and efficient 'Customer ' team. More likely the assigned agent is only responding only to the 'easy' cases (copy/paste prefab responses), whether out of sheer laziness or to artifically boost their performance statistics.

To be clear though: I blame Discogs Inc., not their CS agent whom I have declined to name.

Discogs is completely broken and zero response to anything. This is the wild west, anyone can sell you anything, leave whatever BS they want and thats that. There is no oversight and the worst people know it and are abusing it as they always do. I removed all my listing and will not buy from here. If discogs remains in this state, then its a thing of the past like Ebay. I sell more on marketplace etc than discogs anyway.

eBay is a thing of the past? eBay is gonna be surprised to hear that.

Just had them 3 hours on the phone. :P

I've been waiting over 3 weeks and had no response other than the automated "we are currently experiencing blah blah blah" response...

I haven't heard back from them in 5 days regarding a major problem with refunding a buyer- my refund and cancel order tabs are both saying "an error has occurred..."

It's a complete job. :P
https://www.greatplacetowork.com/-us/other

Robots are often not good at answering specific questions. Discogs' Robot is the worst one since HAL

Same issue here. I feel at this point that I am being ripped off from either Discogs and/or the seller. I made two claims.
One for buying 65 cds and receiving only 40 and the second one for non responsive communication from seller (for second time!). As a seller, I made some good sales thru here, but I wonder if this site is doomed (?

Musicforyourears
One for buying 65 cds and receiving only 40

This is a claim you need to make via Paypal, not Discogs. Your contract is between you and the buyer or seller, and the guarantor of that is Paypal. Make a claim there and you should get satisfaction. Paypal is very, very much in favour of the buyer.iii

My ticket created yesterday on page :

"Hello
I am almost completing 10 years since I ed as a /contributor to the Database and I started selling in August 4 years ago.
For all i've done, for my ratings as a seller 99.4% (with only one review revision request) don't you think I am entitled to a second chance?

I got a red card without being shown a yellow (we portuguese are great soccer fans). It feels like I committed a mortal sin or caused prejudice.
I have two claims on PayPal against me and in both cases I have tracking codes so we will see if PayPal aligns with the buyers or not.
I still have an order to ship that i will take care until wednesday.
If until then I don't have a reply from you, you will never read from me again.
If you continue to not allow me to sell here, and after I get the final decision of the two cases, I will withdraw all my money and close my PayPal .
Again, from what I did all these years, don't you think you are being too radical closing my selling activity with a 99,40% rating from buyers?

Waiting for a non-robotic reply, unless I am really worthless and a problem to the site.
I am a proud amateur (hobby seller) and I sell mint material at affordable prices while some sellers sell second hand junk at higher prices. To be honest, this seems like you are protecting a certain seller lobby based in the UK.

Best

António Magina"

Ticket is now set as SOLVED.

DONE AND DUSTED

Same here, waiting for a Week now...
Any Updates from the older cases?

Crazy

Number is disconnected

moonhazle
How nice djcarbines thanks! For everyone to check out:

https://discogs.mejorespelis.org Phone number (503) 245-4840

mystikc771
Number is disconnected

Really, all 8???!!!

Probably another old number, but internet says; Discogs can be ed via phone at 503-597-6340''

https://www.allbiz.com/business/discogs_2R-503-597-6340#:~:text=%20Information.%20Discogs.%204145%20SW%20Watson

Same here.. I need to cancel an order but discogs has not replied to ticket after several days. The issue is urgent because a buyer wanted to cancel just before I was about to send an order out but I cannot do it because I marked the order as shipped. (I often do that to save going back to discogs later)
I can refund but paypal won't know the buyer canceled & may count it against me.My old paypal was limited by paypal (they gave no specific reason) so I can't let that happen again

Discogs YOU MUST REPLY TO YOU MESSAGES!!!!. Don't they have someone reply on the forums like ebay & amazon. They used to reply to tickets quickly but since they got the extra fees on shipping, quality of service is MUCH worse. Discogs is probably now owned by some greedy billlionaire who doen't give a c''p .

vinyl_age
Discogs YOU MUST REPLY TO YOU MESSAGES!!!!. Don't they have someone reply on the forums like ebay & amazon.

No; no one who works for Discogs reads forum posts, except for the thread to report spam.

DTF also sometimes contributes to a discussion about a database issue, or if there is bad behaviour from s, but I can pretty much guarantee that no one who could make a difference will see your complaints here. Even if you post in full capitals.

Discogs has no interest whatsoever in improving its customer service, ensuring fair play on its platform, taking action against fraud, or even fixing long-standing bugs in its platform. If they add a new feature rest assured it is to pad their profits, not to improve your experience as a .

Another faceless corporation interested only in your money.
As long as you keep generating fees for them they don't care about the details.

There is no way to them. They will not reply to your inquiries with anything other than prefabricated form letters, and sometimes you'll have to wait weeks for those! They do not read their own forums. They aren't interested in hearing from you or helping you. Those phone numbers posted above were a joke, someone rubbing salt in your wounds.

Unless Discogs sellers get wise and rebel en masse the situation is unlikely to change.
Complacency seems to be popular here - if we don't forcefully demand better, we won't ever get it.

Discogs is rotten at its core - their underqualified and poorly-trained staff are not to blame.
They can only copy/paste from their script, intelligent human responses are strictly forbidden.
It wasn't always like this, but it has been for quite a few years now.

I've responded to the situation the only way I can: Sounding the alarm here (which didn't seem to wake anyone up), removing high value items to other platforms, and using Discogs mainly to liquidate low-value junk records via bulk orders. I also take every opportunity to loudly proclaim that Discogs does not value its customers.

They don't want your loyalty - as long as they can continue to profit from your labour.
Now quit complaining and get back to being good drones, piling up pennies for Discogs Inc.

As always, I would love to be proven wrong and I invite Discogs to speak up and set the record straight. All of these complaints have been repeatedly ignored and dismissed by Discogs staff. They don't even pretend to care.

best to report them to the BBB even though it's in america. or write directly to the clueless new CEO

TheSpindle
Hello Discogs Community,

I opened a ticket 243 hours ago (more than 10 days ago)
No response from Discogs at all. Not a word.

After a full week I opened a 2nd ticket saying "Discogs has not responded to my ticket after 7 days." asking them to at least clarify whether the ticket was being addressed or had been forgotten about... They closed that 2nd ticket without comment and marked it 'solved'!

The original ticket is still open, more than 10 days now. I've posted several follow-up messages on that ticket.

How can any company ignore its customers for 10 days?
Have Discogs' staff gone on strike?
Is Discogs about to file for bankruptcy?
Is my Ticket lost due to a glitch in their system?

Is Discogs going under, or is this the level of Customer they intend to provide in the future?

I am thoroughly bewildered.

Is anyone else having a similar experience?

https://www.bbb.org/file-a-complaint
Discogs will be forced to listen then

My turn to vent!

Discogs' lack of has literally financially hurt me now.

For over two months now their bad programming has been trying to charge me double fees on an order they already got their cut on the day it was placed, because all orders on July 16th were not being marked as paid when they got placed.

I already made one request in August the first time it happened, and it took 8 days for an employee named Claude to respond and cancel the invoice that month. He claimed it would not pop up again and he would reply immediately if it did.

Well, guess what? Claude lied. On both s.

The lack of a response on my new request has now been longer than the 10 day period they give you to pay your invoices; now as a result I'm suspended from the marketplace until they either fix it or I pay their ransom. Well, I'm not paying a second set of fees on one order so I guess we're going to see how long they take to fix their own stupid mistake.

I'm also filing a new request every Wednesday with an updated history of their negligence until this gets fixed. Every time they close one without a resolution I'm reopening it and adding that as a note in the next request I open when Wednesday rolls around again.

They want to be lazy, I'll be annoying.

We're having a similar problem. I'm so sorry!

I got scammed in February and its been a month since then and no response from Discogs. And ive decided im not going to buy or sell nothing here ever again. And ive filled a police report where Discogs came out as the Scammer because they offer a platform for scammers where they dont take any ability for it.

rodarkone
I got scammed in February and its been a month since then and no response from Discogs. And ive decided im not going to buy or sell nothing here ever again. And ive filled a police report where Discogs came out as the Scammer because they offer a platform for scammers where they dont take any ability for it.

PayPal takes care of the financial transactions, and any problems. Also the following statement is part of the you agreed to when you made sale/purchase.

The seller assumes all responsibility for this listing. Sellers certify that they only offer products or services that comply with applicable laws and regulations. The seller is responsible for the sale of their items and for managing any issues arising out of or in connection with the contract for sale between the seller and the buyer.

rodarkone
sell nothing here ever again

So are you trying to scam someone with those two listings in your store, which is still up?

I paid directly with my visa card.

And those 2 items have been there for years, i forgot about them. They are delisted now.

If discogs dont take any ability they shouldnt be a market place in the first place. This site should act only as an archive of all the released records.

ronr
So are you trying to scam someone with those two listings in your store, which is still up?

ive aggressive comments like this should get people barred from the forum.
Sickening toxic behaviour.

rodarkone
If discogs dont take any ability they shouldnt be a market place in the first place. This site should act only as an archive of all the released records.

It started out as that but evolved into a monster. The archive is pretty much F"d and getting worse.
At the same time the marketpalce is handled with incompetency and sellers with bad intentions can and do take advantage of this.

Discogs takes 0 responsibility and PayPal doesn't look into a transaction in depth. eBay has proper customer service for their selling platform. That will never be the case here because it would cost them too much revenue.

There will come a time that another site will pop up with a better marketplace for small sellers again, it's just unclear when, the timing couldn't be better and it's up for grabs for sure.

rodarkone
I paid directly with my visa card.

If it was a Discogs sale paid through PayPal with a card, then you should have recourse from PayPal and/or the card. If you paid offsite then you should notify the card company and see what your options are. If this is the case you could report them to Discogs, but you would be reporting yourself as well. But that doesn't seem to matter to you.

ZzzirK
ive aggressive comments like this should get people barred from the forum.
Sickening toxic behaviour.

There is a report feature if you think my comment was offensive. Personally I don't think it rises to level where it would be removed. They did inply they were closing their store. Maybe they were going to get some payback.

ZzzirK
Discogs takes 0 responsibility and PayPal doesn't look into a transaction in depth. eBay has proper customer service for their selling platform. That will never be the case here because it would cost them too much revenue.

Payments on ebay are processed by ebay, so they have more control. With a lot more revenue.

ZzzirK
There will come a time that another site will pop up with a better marketplace for small sellers again, it's just unclear when, the timing couldn't be better and it's up for grabs for sure.

More likely anyone thinking about it figures out the futility of such a niche market. Especially if Discogs tanks.

ronr
More likely anyone thinking about it figures out the futility of such a niche market. Especially if Discogs tanks.

Discogs is failing because of horrendous mismanagement and the overt indifference of a faceless corporation towards the needs of its customers... Not because of any lack of demand for a 'music media market' platform!

When Discogs is abandoned by its customers another platform will inevitably take its place.

I've seen them rise and fall - GEMM, Musicstack, etc. Discogs wasn't the first and won't be the last.
I still say that it could have been the best, but sadly they've chosen greed over integrity.

rodarkone
I paid directly with my visa card.

Did you check out as 'a guest' therefore no paypal protection?

TheSpindle
Discogs is failing because of horrendous mismanagement and the overt indifference of a faceless corporation towards the needs of its customers... Not because of any lack of demand for a 'music media market' platform!

Not really faceless, we know Kevin and Lloyd are the people responsible. No one is forcing them to not communicate with their customers.

TheSpindle
I've seen them rise and fall - GEMM, Musicstack, etc.

That just proves my point.

I have been on here long enough to realise what a bunch of pirates run this web site and that customer satisfaction is definitely not in there main interests - you also have to how this web site came about - how did it become succesful? because of the hard hours of labour provided to them by who ? the s - and free labour at that - so the preise itself is very much not in the favour of the s. bar that, discogs has always been slow and very distant from its base and cares very little for seller/buyer distputes leaving much of it in the hands of paypal for one, but if you dont use paypal, well, get in line and hang tough. I think the people who run this site are way too comfy with what they have, and they basically know that they have a golden hen, so if some of us leave the marketplace it surely wont affect them much - mostly it will affect us, seen as most s come here to buy second hand records - a bit of a monopoly really - not much we can do to change things - unless all s acted in a coordinated manner and unlisted all their stuff for. say a week - then im sure they would listen - and some...

the web site itself has never had a major facelift, it still sort of looks and feels like a site built in the early 2000s. there are plenty of other issues I could bring up - but is it worth it and going to make a difference, probably not.

these days there has to be a way to scrape all the data that s have provided, and create a competitor to discogs or at least a competitor to it's marketplace. One that has all the different pressings, etc...

And then impliment ways of curbing scammer seller s while at the same time provide customer service.

There is so many issues creating a seller these days. I've had one for years and trying to finalize a new one is next to impossible. have a verified paypal that works with other sites, and yet the one linked to my new seller doesn't work. And I've tried everything to get it to work. it's an issue with discogs, and they have no one to talk to in order to help you solve those issues. Not to mention why are they allowing new seller s go live if the paypal s or link to them isn't working? also that's their only source of income-fees, so you'd think they'd prioritize that.

in short the site is clunky af, tons of issues, and they have no . There has to be a way these days to mimic the marketplace.

AudioArcheology
these days there has to be a way to scrape all the data that s have provided, and create a competitor to discogs or at least a competitor to it's marketplace. One that has all the different pressings, etc...

No need to scrape anything. Go for it! https://discogs-data-dumps.s3.us-west-2.amazonaws.com/index.html

Been over a week since I've heard from after emailing, and I've been screwed by more sellers than not.
This site lowkey sucks