Implement feature to check if the buyer reached out before leaving

Discogs guidelines require a “solution first” approach, yet staff repeatedly see is left before any attempt to resolve via revision requests. Every time a buyer jumps to , sellers must appeal, staff must re-review, and community trust is eroded. This revision can take up to a month to reach a Discogs staff member.

The webpage should have a function set in place which can check to see if the buyer has first reached out first AND waiting a couple of days for the buyer to respond BEFORE the buyer is allowed to leave . Automated pre-filtering cuts down on appeal volume and staff time. Overall amount of revision requests would be greatly reduced and wait times would also go down.

that is left before first trying to find a solution is the most common violation I have encountered.

From a technical standpoint, this is straightforward to add to the Discogs web and mobile apps.

In the UI/UX, introduce a pair of checkboxes or a dropdown confirmation on the page that must be completed before the “Submit ” button is enabled to start. Later on, we can implement an automatic tool that checks the conversation to see if the buyer has reached out first, otherwise the Negative function is disabled.

We can use JavaScript to validate the buyer’s selection and perform a timestamp check against the order date, so cannot be left until the specified window has elapsed. This required the Buyer to message the seller first and gives the seller time to respond.

On submission, the backend API verifies the flags and timestamps, rejecting or warning on premature , and logs buyer responses for analytics and repeat-offender tracking.

This is a very simple solution to implement and will greatly help with the experience of everyone involved, both s as staff by reducing redundant revisions and improving the resolution process between both parties.

^ This.

Number one Marketplace violation for sure. Please and thank you.