Cannot place order.

This error appears for anything placed in the shopping cart when placing an order. Browser refresh, deleting or re-adding item, nothing works, and I can't complete an order.

Your request has timed out.
There was a problem creating your order. Error code: 20cce0f6-1f15-43c8-b82f-eef517b7d508
Refresh

Try through a different browser.

Tried all that, even on mobile.

I have the same problem - started last week…

same problem. Did anyone receive an answer from Discogs?

same here couldn't find a solve

same problem have reported to discogs hope they can fix it asap

Why this problem never happens to me?? could have saved a few shillings by now...!

unfortunately this happened to me when my seller was having quite a sale...

Happening to me right now. 🥺

same problem. Can't create an Order

renasboy
Anyone from Discogs here

No... you need to open a service request in order to attract attention from staff.

A couple of days ago I was finally able to place an Order and thought the problem was already solved.
BUT NOT! The problem is not solved!
I can't place an Order again!
Who from the istration reads this forum????
Or they only like to receive commissions???
I opened a Service Request 6 days ago - I still haven't received any answer to it.

At some point, if this continues, customers will go elsewhere to purchase; I know I did after several attempts. It seems Discogs are not putting resources into keeping this site functional. A problem like this, ignored for too long, will just degrade everything.

Same issue, PayPal won't connect to Discogs. I tried using direct payment and it won't work either.

Might be of some use ?

https://.discogs.mejorespelis.org/hc/en-us/articles/4420265004813-Why-Am-I-Unable-To-Pay-For-My-Order

ColVyn
At some point, if this continues, customers will go elsewhere to purchase; I know I did after several attempts. It seems Discogs are not putting resources into keeping this site functional. A problem like this, ignored for too long, will just degrade everything

+ 1000000......

ColVyn
This error appears for anything placed in the shopping cart when placing an order. Browser refresh, deleting or re-adding item, nothing works, and I can't complete an order.

Your request has timed out.
There was a problem creating your order. Error code: 20cce0f6-1f15-43c8-b82f-eef517b7d508
Refresh

Your partners got a hold of your iPhone. It’s an intervention 🤣

I am experiencing it right now...

same problem. no solution yet.

Everything fine here

First time buying and can't yet proceed whats the word...?

villaingodchev
First time buying and can't yet proceed whats the word...?

Click on the "Add to Cart" button?
Select shipping method?
Click on the "Place order and pay now" button?
Pay with your PayPal ?

I should've been more specific. After I did all that an error message popped up. Its done this multiple times saying I can't complete my purchase and show this error code:

Error code: f6deb7e8-b5d4-44af-b 528-2cb26bd6eaab

Now if this happens to be a regular occurance cool if not my question again is what's the word with this?

Dr.S.Disks
villaingodchevFirst time buying and can't yet proceed whats the word...?

Click on the "Add to Cart" button?
Select shipping method?
Click on the "Place order and pay now" button?
Pay with your PayPal ?

I should've been more specific. After I did all that an error message popped up. Its done this

You might have to hire your own software consultant if you're in a hurry.

I had a customer me today to say they couldn't complete purchase because there was no shipping option to the US. Checked and my shipping to US had been turned off. i didn't do it though. It may help to sellers and see if they have the same problem. I wouldn't have known without being told about it by the buyer.

I'm having the same problem. I was hesitant to start selling here again and if this happens one more time I'm done. has been somewhere south of worthless.

same problem

Can anyone confirm if they had placed an order successfully over the last few days? I've had a steady flow of incoming orders four days ago and then it all stopped. Is there a way to test if buyers can place an order with me? Is this a country/region-specific issue, or something discogs-wide?

I am hearing those recurring messages about buyers being unable to place an order and frankly it's quite alarming - this whole site is running on those orders, so if there is a problem with placing them, shouldn't this be a 'red alert' for the development team, drop everything and fix this kind of issue?

Also, is this a discogs problem or a paypal problem?

The site has been practically down for 3 or 4 days.
According to the Service, everything has been fixed, but this is not the case.

I have not been able to place an Order for 4 days now!
I see these stupid messages about some kind of error again and again!
"There was a problem creating your order. Error code: 7ebc6a1c-ed25-408f-a89e-a74c662dc02c"...

I think the reason is due to the incorrect operation of the site in of inventory management for those sellers who the listing from a file. I noticed that it is impossible to place an Order with such sellers.
The Service is almost non-responsive. I received answers from them to previous requests a week later. And the answers were completely inadequate - a suggestion to check some Internet connections.

Two weeks trying to purchase some items and the same error message appears. Can't place any order and no solution yet.

Leandro.rayo
I need immediate help!!!! I haven't been able to pay for my orders since March 27, 2025. I'm getting an error: "There was a problem creating your order." Error code: 75579952-a63c-436e-bdc9-d1e177c6b5e3

Please, I'm requesting help as soon as possible. So far, nothing has been resolved, and I still have orders to pay.

You won't get help here on the forums, you'll need to open a request.

Leandro.rayo
I've already sent more than 10 requests, but Discogs has gone to hell. :(
They never responded.

I'm so sorry. It's disgraceful.

Same problem.

I can't place an order simply because the seller hasn't responded to my inquiry about shipping costs to my location, and some expanded detail about the piece they're selling. Maybe they're on vacation for the past two weeks without any internet access?

I also encountered the same problem

just try again later. this happens from time to time, don't think discogs monitors threads here, but it does seem to usually resolve

I got this answer today:

"Having the two addresses in different countries in your buyer settings may be what's causing the issue here.

Are you able to update your Buyer Settings to have the same Shipping and Billing address? And if so, can you then complete purchases?"

I changed my shipping address to the billing One and was able to make a purchase, with the insane shipping costs to my country.

So, bassicaly they are telling me i'm not allowed to use my mailbox in Miami anymore.

baldmama11
I really dont understand why discogs is not solving the problem

They only seem to employ programmers short-term once a year or so, as a little treat

I'm thinking there's a recurring issue.

baldmama11
I am receiving contradictory for sellers. Half of them say they have normal number of orders and the other half say they have no orders or just a few - decline - since a few days.

I am one of those sellers witnessing no orders... almost.
Drastic drop from about 20+ order items a week.

Also noted two out of three orders last week whos payment was extremely slow to migrate from PP to Discogs.

Are you all placing requests? They don’t read forums , and according to the status page of discogs everything is running smoothly.

As a seller, I am observing the driest period ever. It makes
Me mad to think that is because of PayPal issues (are these even PayPal issues or something else?) that nobody seems to care

Pranzo_Oltrancista
"Having the two addresses in different countries in your buyer settings may be what's causing the issue here.

I've got to wonder if this is the reason the rest of the people are having problems. The only time I've had buyers complain that they're unable to pay me, is because I don't accept international payments. Buyers that are using a bogus U.S. buying address to place an order, and then finding out they can't pay. Also it could just be the buying address not matching the address on the payment method.

I feel you!

Your request has timed out.
There was a problem creating your order. Error code: ddcb8fbf-d765-437a-9580-4e3d44267891

i am receiving message like this over 1.5 months.
was able to place order only once, when placed offers and seller accepted it.
unfortunately discussing this topic on discogs ticket didnt led to resolving this serious issue.

ronr
Also it could just be the buying address not matching the address on the payment method.

Tried everything, adresses in discogs settings and paypal matching but i get the same result.

ABD_
Tried everything, adresses in discogs settings and paypal matching but i get the same result.

If you are using a PayPal balance that should be sufficient. If I make a PayPal payment I do so with a credit card though. Then that address should match. In the past I've gotten orders where people have moved, and forgotten to update addresses. But that should be for all payments, not just some sellers.

baldmama11
Since more than two months I cannot place the order

Actually your latest was for an order you placed 1 month ago.

baldmama11
It is really unfair not to allow all customers to use this platform

what country are you in? Some are blocked.

baldmama11
I had 99 positive as buyer

99.1% but if you cannot buy from certain sellers, then ask them to temporarily change their Minimum Buyer Rating setting.

But it really helps if you pay for the orders you place. That is a lot of negative NPB you have.